Frequently Asked Questions
Frequently Asked Questions

  1. Enter Practice Information: Enter the necessary practice information as prompted.
  2. Open and Review Trainings: For each required training, click the checkbox associated with it to open and download the training material. Read through the content to ensure you have a complete understanding.
  3. Agree to Attestation: After reviewing all required trainings, carefully read the entire attestation provided. A checkbox will appear, allowing you to agree to the attestation.
  4. Submit Trainings: Once you have agreed to the attestation, Click the submit button to officially submit the completed trainings.
  5. Certification Email: After successful submission, you will receive a certification of the completed trainings to the email address you provided during the process.

If several individuals in your practice received email requests for training, it's important to note that only one training attestation is required per Tax ID Number (TIN), not per individual email address. This means that even if multiple people in your practice received the request, only one person needs to complete the training on behalf of the entire practice using the shared TIN.

As a practice administrator, distributing the trainings to your providers is a straightforward process. Simply click on each training to open it and download the corresponding PDF. Once the training PDFs are downloaded, you have various options for distribution:

  • Share the downloaded PDFs directly with your providers.
  • Upload the PDFs to your practice's internal communication platform.
  • Print hard copies for distribution within your practice.

Yes, the training portal is mobile-friendly. Access it on your smartphone or tablet for flexibility in completing your trainings.

If you experience technical difficulties, please contact our support team at [email protected] for assistance.

Certainly! Once you complete a training, you can download and print your certification directly from the email.

The training portal is compatible with most modern browsers. For the best experience, use Google Chrome, Firefox, Safari, or Microsoft Edge.

We value your feedback! Contact your provider representative with your feedback or suggestions about the portal to: [email protected].

Certainly! You can download the completion certificates as needed for organizational or regulatory purposes.

New training modules are added periodically. Keep an eye on the portal announcements or notifications for updates on upcoming trainings.